Frequently Asked Questions

At Netmark, we aim to make the billing process for our services as transparent and simple as possible. With our services being unique and customer-centric, our prices vary from client to client.

Our costs vary on several factors – level of user-defined specifications, turnaround time (TAT), and monthly page volume. Some of our more comprehensive services involve multiple medical professionals, which may increase the individual reporting costs. Netmark also offers standard pricing or flat-rate plans that may apply for larger, consistent weekly/monthly volumes to any individual, group, or organization.

These costs are discussed and finalized between the client and a Netmark representative.

Netmark typically invoices for standard MRR (medical record review) work in a line-item fashion based on per page or bid cost. The invoicing separates each submitted case by case/client name, date, and/or customer billing account number. For ease of operation, Medico-Legal clients often request charges and costs to be reflected in an hourly rate fashion, which can be accommodated if required.

Life Care Plans (LCP) and Medical Cost Projections (MCP) may require multiple professionals to review and provide input, depending on their complexity. This has a direct impact on the TAT and end cost. Before beginning the process, each LCP or MCP will be scrutinized and agreed upon in a bid fashion.

Netmark’s sales and support staff is based in the USA, following organizational rules driven by local idiosyncrasies. However, most report reviewers and associated staff are provided by non-U.S.based personnel, which enables Netmark to offer lower-price points for the benefit of our end-users.

The doctors, experts, and nurses providing medical services for record reviews and opinions are U.S.-based and have specialties and sub-specialties in the areas of expertise requested. As for LCP and MCP, those services are provided by U.S.-based experts in the relevant fields required for each plan.

Netmark, through the years, has developed relationships with medical professionals in differentareas of expertise and backgrounds. The opinions of such experts are especially useful in legal litigations, pleadings and assisting in the production of LCP.

Netmark prides itself on working on complex projects with maximum efficiency. The number of pages that can be undertaken completely depends on the complexity of the medical records. The complexity is often determined by handwritten notes, lab reports, and images such as X-rays or MRI reports. We are geared to handle north of 1,50,000 pages a month (most cases are 400 pages). The largest case, for an individual, we have worked on is 34,000 pages.

Netmark has two offices, the main office is in Cincinnati, OH, and the remote office in Chennai, India.

Netmark’s medical report reviewers have a diverse range of medical backgrounds – including all levels of internal medicine, nursing, dentistry, pharma, physical therapy, microbiology, biology, zoology, and biotechnology. Additionally, some staff members have received specialized training in reviewing and analyzing medical documents for the purposes of organization and classification. Creating and preparing(LCP) and (MCP) involves the collaboration of various medical professionals based on the unique requirements of each plan. Each plan is matched with the appropriate medical expert to ensure the best possible outcome.

Netmark offers a standard TAT of 7-10 business days for general reporting requirements. However, we can expedite reporting needs within a standard timeframe of 2-3 days. Please note that, depending on our current workload, an additional fee may be charged to prioritize your work ahead of other ongoing projects. In case of LCP and MCP, a longer time frame is crucial as they require input from several professionals for a comprehensive and accurate outcome.

Netmark has a proprietary platform that allows users to upload files in a HIPAA-compliant manner. The client can also monitor the progress of the file upload. Netmark also offers other secure and HIPAA-compliant platforms, depending on the client’s preferences to protect the integrity, privacy and security of the medical information.

Netmark also uses Sharefile, a secure file transfer application that offers safe transfer and storage of client files. Sharefile also has a built-in notification system to alert all listed users of any site or folder activity thereby ensuring maximum protection. Netmark also utilizes customer-provided applications based on each client’s preferences.

Netmark has doctors as consultants on a retainer agreement.

Netmark also has access to a plethora of medical professionals with varying backgrounds and medical expertise to fulfil the client’s requirements. Our medical professionals are our esteemed clients, and this is the reason for the reliable long-standing relationships we have with them.

Netmark can provide reporting and services in multiple formats defined by the user. We have created a library of reporting schemes based on years of serving our client base. Our clients can choose from our library or ask us to adjust/customize any of our standard formats to meet their needs and requirements.

Netmark is a SOC II Type 2 certified Corporation, and. SOC II is the highest form of certification on security, available. It is often used as a benchmark by all white glove law firms and major hospitals in the country when it comes to safeguarding data.

Contact us via email – “[email protected]” or reach out to our Customer Service Centre – “+1 859-300-6213”.

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