Services

Healthcare call center services

  • Netmark has a team of call center agents with knowledge of the different adjudication systems 
  • They have been trained to be the Health plan’s or TPA’s dedicated call center.
  • These centers can be staffed across time zones.
  • Netmark can also provide agents in several languages including Spanish speaking agents
  • The agents understand claims examination and the nuances of most adjudication software platforms.
  • Each team will also have a dedicated claims expert on their team who can find the answers to the most challenging question that a Provider or beneficiary may have.
  • Netmark can work with SLA’s that most health plans and TPA’s have with their internal call centers 
  • Most call centers are staffed 12 hours for 8 AM EST to 8 PM EST or long

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